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Best Rate Guarantee

Frequently Asked Questions

Where can I find the best rates?

Our best rate guarantee and promotions are available at our Offers page

What kind of services and facilities do you offer?

Fraser Suites Hanoi offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please click here.

How do I get to the hotel?

It is recommended to get to Fraser Suites Hanoi via a taxi.

How to reach the hotel from the airport?

It is recommended to get to Fraser Suites Hanoi via a taxi from the hotel. Alternatively, feel free to contact us to arrange for the limousine service prior to your arrival.

Do you provide an internet access?

Complimentary cabled and wifi access is available throughout the property.

Where can we eat?

An all-day dining restaurant, Truffles is located within the property. There are various international and local restaurants nearby, simply check with our Client relations Executive and they will gladly recommend them to you.

How to make the best experience of Hanoi?

There are lots to see and do in Hanoi, each attraction offering a different and unique experience. Check out the attractions on our Attractions page or check with our Client relations Executives for recommendations.

When is the check-in time?

The check-in time is 14:00.

When is the check-out time?

The check out time is 12:00. Should you like to request for a late check out, kindly check with our Client relations executive.

What time is breakfast served?

Breakfast is served from 6:00 - 10:00 at our all-day dining restaurant. 

Do you have laundry facilities?

Yes, all apartments are equipped with in-room washer and dryer.  In addition, we also provide laundry and dry cleaning services.

Do you have fitness facilities?

Yes, a 24/7 fully equipped Gym is available within the property.

Where can I go for shopping?

There is a shopping center which is a 10 minutes taxi ride from Fraser Suites Hanoi. Alternatively, we recommend visiting the local markets for the best place to buy local products. 

Which type of beds do you have?

Twin bed, Queen bed and King size bed are available upon request.

What is your cancellation policy?

For cancellation of reservation, notice must be given 3 days (72 hours) and 2 days (48 hours) respectively for long and short stay prior to arrival date to avoid any applicable charges. 

Where can I find the closest bank, ATM and exchange office?

There is an ATM within the property and the closest bank is 15 minutes away by taxi.

Do you provide newspapers?

Yes, we provide complimentary local English newspaper (Vietnam News).

What is maximum number of people in each apartment type?

Each apartment covers the following number of guests:
Studio/ 1 Bedroom: 2 guests
2 Bedroom: 4 guests
3 Bedroom: 6 guests
Kindly contact our reservations department for further request or clarification.

Do you have Suites and access for persons in wheelchairs?

We do not have appartments specifically designed for persons in wheelchairs, however there is ample room to allow wheelchair mobility.

Do you accept pets?

Unfortunately, pets are not allowed within the vicinity of the property. 

Do you provide parking and what is the cost?

Yes, parking lots are available, however a fee of US$ 150nett/month applies.

Can I leave my luggage if my room is not available?

Yes, you may leave your luggage with our concierge.

What are the reception opening hours?

The reception, concierge and security services are 24/7.

Do you provide shuttle service to the airport?

Yes, we provide transport service to the airport via our shuttle at US$ 56nett/way.

Do you provide baby cots and extra beds and the cost?

Complimentary baby cots are availale upon request and subject to availability.
Rental of extra beds are available upon request and are chargable at US$ 58/night.